Showing posts with label Troubleshooting. Show all posts
Showing posts with label Troubleshooting. Show all posts

Friday, May 6, 2016

Error-Full GeForce Disappointing Performance of GTX-720

Client is using an old Lenovo Thinkcentre Edge computer and since her needs aren't heavy, when the system was due for upgrade, we upgraded Memory to 4-GB on Windows 7 Pro 32-bit, we changed the disk to a Samsung EVO 850 500GB SSD, and we also changed the graphic card/controller from it's old on-board GT-720...

viola, we had BSOD crashes with DirectX driver, Geforce reported failure and crashes from it's console and plentifull of errors.


Oh well, I really didn't know the whole-load-of-crashes :( :(
- https://forums.geforce.com/default/topic/886609/geforce-drivers/358-50-kernel-mode-driver-crash-/4/
- http://www.tomshardware.com/forum/id-2747382/nvidia-driver-353-crashing.html
- my google search

So what's the summary of the fix? I still have to fix the issue since my client is desperate to use the system in a stable manner...



We want to do the following:
1) downgrade driver to 352.86
2) do not install 3D Vision and PhysX drivers components
3) STOP AUTO updates and updating on the application.
4) Use SOFTWARE Rendering for IE instead of GPU rendering (We go IE option and tick the button)

UPDATE – we didn’t manage to downgrade the driver version.



We are now monitoring the status for a week, to see if the crashes - Kernel Mode Driver crashes and the message "Display driver NVIDIA windows kernel mode driver stopped responding and successfully recovered." will permanently disappear!

Oh yes, since there's no need for IE to be on GPU power, we decided to use the software based graphic acceleration too.
What we didn't do is to down-scale the PCI-E version to 2.0 instead of Auto in the BIOS. Oh well, it's a core-2-duo PC, I don't think it's any advanced version anyway...


 
 

Wednesday, November 13, 2013

Troubleshooting Steps in Common Microsoft Office and Other Applications

Sometimes we encounter weird problems that appear from time to time while using our PCs or notebooks. As such, we've got to be armed and ready to carry out some diagnostic tasks to ensure that we eliminate 90% of the possible issues system wide. If these steps could not resolve the issue, I'd recommend re-format and re-install Windows as it'll be faster and more cost-effective to do that as re-install of Windows these days are pretty 'fast'.

Provided of course, you have all the drivers information, back-ed up data and all applications needed for the re-installation.

The troubleshooting for Common Microsoft Office or application issues especially when Windows gets cranky are:


  1. Try to repeat the problem to find a pattern to the issue. 
  2. If you're able to, that's good because we'll rely on the pattern to troubleshoot the issue
  3. General guideline for troubleshooting for Ms Office issues
  4. Go with Microsoft way of i-fix it at http://support.microsoft.com/fixit/ 


If i-fix it can't fix it, then:

  1. find out when the problem occured, and 
  2. then try to perform a system restore to (Before the problem happened).


If there's no system restore, go with these steps: (outlined here
Basically in summary, it's run the diagnostic tool that comes free with Ms Office, from 2007 on-wards. Location of fix tool is in Programs > Microsoft Office  > Microsoft Office Tools > Microsoft Office Diagnostics.

Run all the diagnostics to ensure that the Ms Office installation and system is well.

In the event where there is no system restore and no diagnostics - (Tough luck) 
Or, the system diagnosis stated that all is well....

  1. run registry repair using Ccleaner, backup registry first using the ccleaner tool, save it to my-docs folder
  2. go to add-remove programs, perform repair of the Microsoft Office
  3. restart system and run all ms office updates and windows updates



I believe this should resolve 90% of all Microsoft Office issues. Do let me know if you have comments or improvements!