A client called, and the residence in which the boss use to stay is now changed to the new boss. Hmm, what a nice thing to have... the boss get to stay in a 'residence'.. :)
Anyway, the new boss need an internet connection and there's no fiber. Therefore we had to use an old spare SCV Cable Modem (Motorola). The issue is, internet simply wouldn't start even though the router (connected to the cable modem) is issued a WAN IP address.
After calling Starhub, we found out that we can't simply change the cable modem! The support staff simply refused to help! Darn! We decided to clarify with the organization admin personnel and finalized that the ex-boss is not using that cable modem anymore and we can simply terminate that modem.
Called Starhub the second time, found out from another support staff that they can assist in changing the connection. Wow!
So the procedure is simply report to Starhub the HFC Mac Address ID on the Cable Modem so that the account is now registered with the new cable modem.
That's it!
