Another client reported weird problems to me today.
Jessica: my emails went missing again!!! I received it on my Samsung Phone, but I don't get to see it on my Outlook. Why is this happening?
Me: Well, let me check...
(Proceed to check....)
1. Verify that email communication from external email party works from my outlook to her mail server, and that she is able to receive my email in outlook. - Checked!
2. Check the webmail if the emails were stuck in webmail... - Checked!
3. Verify if there are any other devices downloading emails apart from her Outlook on the notebook... - Checked!
Hmmm.. So what seems to be the problem? None of these seems to be an issue...
Aha! Lets change the password to the mail account.. The rogue email client on an unknown device should be able to prompt for an alert!
While doing so, the tablet started making noise... "Wrong email password!"
Root of problem found...
Tablet was configured with email - IMAP using the default mail app.
But why is it that the mail server couldn't handle the access?
Started to check the settings, found out a weird bug with email server - Qmail on Plesk 8.3 (yea, I know its old..) to be problematic when a device (outlook) downloads using pop mail connection while the other mobile devices utilize IMAP or even POP!!
Seems like when I have read an email on my devices, the message cannot be downloaded by Outlook thinking that it has been 'read'. Especially so if Outlook is configured to leave a copy behind and delete after a number of days.
Solution on Android??
- use K9 mail application!!
Somehow this is a far more stable configuration and settings. While I didn't dare to try using the IMAP configuration, I used POP mail download settings and everything worked marvelously...
K9 mail is free on the playstore.. Go try it out!
Oh one more thing... iPhone mail app doesn't have this issue though.... Ha! I shall not comment further...
- Posted using BlogPress from my iPhone
