The way to send an email for status update... :)

Hi Everyone,

Boss gives full marks to this way of sending emails to everyone. Please use this standard ah...

comments in brackets..()

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Hi all, (greetings)

Christina from YCCA (user and company details) has been unable to send a particular attachment to other people (short description of problem). Above I have attached a document file with screenshots inside showing the errors I received while trying to send the report document.(full details attached. description of error is not lengthy)

Methods that I have tried: (initiative taken to solve the problem, with resourcefulness)

1) Check for Office updates, it is on SP3 currently.
2) Tried enabling SSL-secured connection under email accounts -> more settings -> Advanced tab.
3) Send other documents to myself (worked).
4) Send test mails to myself and Timothy (the person she needs to send the report document to, worked).
5) Disable Symantec Internet Email Scanning.
6) Checked firewall settings
7) Checked email settings
8) Scan report document for virus

I have no idea how to proceed from here on, please advise on the next course of action. (willingness to learn and move forward. No sign of 'tai-chi' or pushing around..)

Thanks, (greetings)
Darrel