Techsupport Emails.. + knowledge sharing

I always have this negative thing going about repetitive information being read by multiple people. Its an utter waste of resource.

Was thinking through on how we can better manage email communications for the team.

I realized the main intern (super intern) will be given when the 'intern' is able to train other interns and their rank will be promoted to super intern, where they are empowered to go onsite visit on their own and handle mini projects. they can also receive techsupport emails and liaise with clients and suppliers.

Therefore, at this point, techsupport mailing address will always have one intern's address.

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I have instituded Knowledge sharing and how our dept heads are to be involved in 3 knowledge repository and contribution...

1) we must constantly be looking at 1-blog.
2) we must be involved with one forum.
3) we must be signed up with a tech news letter.

All 3 of us must be looking from 3 different sources and we will meet once a week on friday morning to discuss what we have learnt the past week.

Will see how this goes. Soon, if this is successful, will institute this for the Interns as part of their training curriculum.